RMM (Remote Management and Monitoring) tools are very important if you are trying to manage a large number of devices across numerous client sights and are at the core of the Managed Services philosophy. Here’s our big list of IT RMM tools.
Standard features of an RMM tool will allow you to view and control the display of a remote device, run scripts or commands and to receive alerts for a range of common problems – most likely direct in to your PSA tool. You can of course roll your own solution or use a combination of existing tools such as Teamviewer and GPOs.
|Labtech||Possibly the most configurable RMM tool on the market. Currently partnered with Connectwise.|
|Centrastage||Web based RMM tool. Straightforward and easy to use. Currently partnered with Autotask.|
|Kaseya||One of the best known RMM tools. Web based and very flexible.|
|SolarWinds N-Able||Another web based RMM tool. Now owned by SolarWinds.|
|Continuum||Web based RMM tool. Continuum also provide first line diagnosis of alerts created by the RMM via their own support centre.|
|Max Focus||An RMM tool with a variety of modules and integrations. Focused on easy of use over extendability.|
|Naverisk||A web based RMM tool which has grown its market share. Basic interface but very usable.|
|Atera||A tool that provides both RMM and PSA in one app. As such it appears on both our RMM list and our PSA list.|
|NetEnrich||This RMM tool is aimed at the enterprise market.|
|Comodo One||A basic RMM tool which is bundled CRM and service desk features. It's free to use and worth checking out.|
|NinjaRMM||NinjaRMM is a web based RMM tool with sleak looks and a focus on a community driven roadmap.|
|Auvik||Auvik is an RMM tool for networks with SNMP discovery, WMI and more and fully support a multi-client MSP model. Integrates with a range of PSA tools.|
|Cloud Management Suite||A new RMM from Verismic which is both feature rich and also very presentable. Could be one to consider.|