I’ve been looking for a way to easily migrate a Trend Worry Free cloud customer from one reseller to another. Quite often over at Oakson we’ll grab a client from a less-able IT company who also uses Trends. Rather than remove the Trend client only to re-install the exact same client, wouldn’t it be better to be able to just migrate the reseller account used? Turns out you have to uninstall Trend Worry Free and re-install it again.
Although Trends now uses an Installation ID which is generated per end-customer in the Trend Remote Manager portal, I can’t seem to find a way to edit this on the client PC. If you do know whether this can be done, do let me know.
Until I find the answer I’ve been using a script to uninstall Trend and then re-install it again. The un-installation process is below, and I’ve included a link to my Labtech script.
- Download the Security Agent Uninstall tool from the Trend website.
- Extract to a location on your PC.
- Run uninstall.bat to uninstall Trend Worry Free.
- Reboot your PC.
Below you’ll find a link for my Labtech script along with a custom uninstall.bat file that I use. This removes any need for user input, making it ideal for use with Labtech. You’ll need to adjust the file location in the script as it’s pointing to our Oakson folders right now. You’ll need to import the XML after extracting the zip.
Once you’ve managed to uninstall Trend Worry Free then you can install your MSI using your default scripts or GPOs. I’ve not needed to reboot in between though your mileage may vary.